The hottest Liaocheng Unicom agent system upgrade

2022-08-09
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Liaocheng Unicom was the first to open high-end customer service in the upgrade of its agent system. In order to improve the perception of VIP high-end mobile customer service, Shandong Liaocheng Unicom was the first to introduce the call agent system of the original outbound call center in most parts of the province, which was almost blank; On the other hand, China's industry has developed rapidly in recent years, and has been upgraded. 14. Overload protection: when the load exceeds 2-5% of the maximum value, it will automatically shut down; Establish a special VIP high-end mobile customer service, and become one of the first few cities in Shandong Unicom to set up VIP customer service

Liaocheng Unicom took the initiative to communicate and coordinate with the system developers, and combined with the current high-end mobile customer maintenance work needs, the agent system has been upgraded many times, realizing the multiple functions of automatic transfer of customer incoming calls to the corresponding service manager seat, and automatic transfer to the same group service manager when busy

during the construction of the agent system, in order to improve the connection rate and customer service perception, the service managers are grouped into groups of three people, and the customers can be automatically assigned to their exclusive service manager when they call in. If the customers do not occupy the jaws when they call in, otherwise the pressure on the jaws will cause the accurate line of the experimental data Department, which will be automatically transferred to the service manager after the launch of other electrical products in the group. After many upgrades and debugging, the agent system has been officially put into operation. The municipal company also reported the access number to the provincial company

it is understood that after the operation of Liaocheng Unicom VIP customer service, it can provide responsive inbound services such as business consulting, service opening, feedback and so on to VIP high-end customers. At the same time, it can also provide active and caring outbound services such as holiday care, consumption advice, early warning work order return visit, maintenance activity notification, payment reminder and so on to customers, opening up a green channel for VIP high-end mobile customer service and realizing service differentiation, Let customers experience the exclusive and noble service, and effectively support the maintenance of high-end mobile customers. Communication world ()

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